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Terms and conditions

Introduction agency

Select Au Pairs & Nannies (hereafter referred to as 'Select Au Pairs'), works as an introduction agency.

Select Au Pairs introduces au pair candidates to families for consideration for placements. We offer support and advice to both family and au pair during the placement.

Introduction process

Families submit information about the placement via our Registration form. Information provided shall be true and correct, and give a full and accurate job description. By doing so families consent to use of all information supplied in accordance with Select Au Pairs privacy policy. Select Au Pairs supplies details of selected applicants to the family. Family information is only given to the au pair after approval by the family.

Every effort is made by Select Au Pairs and their overseas partner agencies to ensure that each applicant is suitable and understands what is required to be a successful au pair in Australia. It is the responsibility of the host family be satisfied as to the suitability of the Candidate for their family.

Duties of an au pair

The au pair will assist with childcare duties and light domestic chores. Minimum 25-30 hours per week and a maximum of 50 hours per week. Weekends shall be free unless prior agreed with au pair and family. An au pair cannot be left in sole charge of children under the age of 1 year unless supervised by a parent.

The family agrees to supply a private furnished bedroom and full board for the au pair and pay the agreed weekly pocket money. The family agrees to integrate the au pair into their family.

Car use by an au pair

If the au pair is to drive the family car, it is the family’s responsibility to include the au pair on their vehicle insurance. In the event of an insurance claim, it is the family’s responsibility to pay the excess amount in full.

The placement

The family understands and agrees that the au pair is not an employee of Select Au Pairs. There is no legal relationship between the family and the au pair. It is a law in New South Wales and other states that childcare workers apply for the Working With Children Check (WWCC) and this includes au pairs. The WWCC can be applied for once the au pair is in Australia. It is the family’s responsibility to verify the WWCC.

Select Au Pairs agency payment

For 'pre-select' applicants, the Agency fee is due on offer and acceptance of the au pair and prior to their arrival into Australia. For 'here now' applicants, the Agency fee is due 5 days after the au pair has commenced. Select Au Pairs will email the invoice. Late payment of the Agency fee will negate the 1 month free replacement period. For Agency fees that are overdue a late payment handling fee of $75 will apply.

If a problem should arise.

Select Au Pairs will advise, support and try to resolve any problems that may arise during the placement period. Our Agency fee includes a 1 month free replacement period if the Agency fee is paid on time and according to these Terms & Conditions. In such cases, Select Au pairs will offer a free replacement au pair within a reasonable amount of time. Au pair availability can be seasonable, hence at certain times of the year a delay may be encountered. Unacceptable level of English is not regarded as an unsuitability. The level of English should be assessed by the family at the time of interview.

The family is required to give the au pair 2 weeks’ notice if they decide to terminate the placement. Select Au Pairs must be advised of this. During the 2 week notice period, the family is to provide accommodation and board to the au pair only.

No refunds are payable.

Upon expiry of the 1 month guarantee period it is agreed that the placement is successful. If the candidate leaves after the 1 month guarantee period, agency fees apply for further placements. Select Au Pairs does not refund after an au pair has commenced with the family.

Indemnity

The family unconditionally indemnifies Select Au Pairs from any claims for damage, injury, loss or expense of any sort incurred in connection with hosting an au pair or arising as a result of negligence or omission by the au pair.